Some corporate email systems scan or rewrite links. This can delay delivery or invalidate a reset link before you click it.

If the clickable link doesn't work, copy the full URL in the email and paste it directly into your browser. Try a personal device or network if your IT blocks the link.

Reset links expire after a short period (configured by IEPA). If it says expired or invalid, request a new reset email and use it promptly.

As an alternative, you can sign in with a one‑time code instead of a password, then change your password after you’re signed in:Use email code sign‑in